Refund policy

RETURN AND REFUND POLICY

At AZ Minerals, we are committed to providing genuine products and maintaining customer satisfaction. Every item sold by AZ Minerals is intended to be a genuine product, and we stand by our product quality.

This Return and Refund Policy explains the conditions under which customers may request a return, replacement, or refund from our online store.

1. RETURN ELIGIBILITY

Customers may request a return within 7 days of receiving their order, provided that:

• The product is unused and unopened.
• The original seal and packaging are intact.
• The product is in its original condition.
• Proof of purchase or order details are available.

Due to hygiene and safety reasons, opened, used, or tampered-with food supplements may not be eligible for return.

2. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs or videos of the product.
• Details of the issue.

After reviewing the case, AZ Minerals may offer a replacement, exchange, or refund where appropriate.

3. CHANGE-OF-MIND RETURNS

If you change your mind about your purchase, the product must be unopened, unused, and in its original condition.

Return delivery charges for change-of-mind returns may be paid by the customer.

4. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return:

• Opened or used supplements.
• Products with broken or removed seals.
• Products damaged after delivery due to customer handling.
• Products returned without prior approval.
• Products without valid order details.

5. REFUND PROCESS

Once a return or refund request has been reviewed and approved, we will inform the customer about the next steps.

Approved refunds will normally be issued through the original payment method where possible.

For Cash on Delivery orders, refunds may be processed through a mutually agreed payment method after verification.

6. REFUND PROCESSING TIME

Approved refunds may take 5–10 business days to process after the return has been received and verified.

The actual time may vary depending on the payment provider or banking system.

7. SHIPPING CHARGES

Shipping charges are generally non-refundable unless the issue was caused by AZ Minerals, such as an incorrect, damaged, or defective product.

8. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement, or refund, contact us using the details below:

Business Name: AZ Minerals
Email: info@azminerals.shop
Phone: +92 318 9942877
Address: G-9 Markaz Islamabad, Islamabad, Pakistan, 44090

Please do not send any product back without receiving return instructions from our team.

9. POLICY CHANGES

AZ Minerals reserves the right to update this Return and Refund Policy when necessary. Any changes will be published on this page.